DIAMOND bank Plc said it now controls 40 percent of the volume of Unstructured Supplementary Service Data (USSD) transactions in the banking sector.
The bank also stated that, in a bid to increase customers’ access to information, it would create an avenue for a periodic engagement, in form of information, to remind customers of the features and benefits of a product they have chosen.
Meanwhile, the bank has concluded plans to celebrate its ‘Customer Service Week’ which would commence from October 11th to 14th, 2018.
Head of Operations, Diamond Bank, Alex Alozie, disclosed this during an interview with Financial Vanguard.
Vanguard, October 1, 2018
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