MultiChoice operation has been reviewed by the consumer right agency, Federal Competition and Consumer Protection Commission (FCCPC), following a probe into its service.
FCCPC began an investigation into MultiChoice in 2020 for monopoly and consumer right violation, which has now led to series of directive to the pay TV firm, and failure to adhere will cost MultiChoice N5 million.
FCCPC operational directives to MultiChoice
MultiChoice has been ordered to increase the number of times its subscribers can suspend their subscription in a year, having previously offered seven to 14 days to its users, with an option of using the feature twice yearly.
The South African-owned cable TV was directed to allow the suspension feature for at least four times annually, enabling users to maintain same subscription fee for a period of one year.
“Increase the number of times all subscribers may suspend their subscription up to at least four (4) times annually”, FCCPC said in a statement by its Director of Legal Services, Tam Tamunokonbia.
The commission also directed MultiChoice to make its customer service lines toll-free 24 hours daily, and must be across all network. The agency said the toll-free lines must be advertised on every channel at least daily.
To track MultiChoice adherence to its directives, FCCPC requested that the company do a compliance report, which demonstrates full compliance with its orders, “within the time stipulated in the commission’s order of February 4, 2022.” the statement reads.
Join the conversation
Support Ripples Nigeria, hold up solutions journalism
Balanced, fearless journalism driven by data comes at huge financial costs.
As a media platform, we hold leadership accountable and will not trade the right to press freedom and free speech for a piece of cake.
If you like what we do, and are ready to uphold solutions journalism, kindly donate to the Ripples Nigeria cause.
Your support would help to ensure that citizens and institutions continue to have free access to credible and reliable information for societal development.
FEATURE: Ogun residents, waste collectors trade blames, as refuse litter environment
TIJANI ABDULKABEER, a journalist from the University of Ibadan, during a recent trip to Sango Otta, Ogun State took a look...
INVESTIGATION: How online fraudsters siphon victims’ funds through ‘SportyBet’ platform
As Nigeria transits into a cashless society, the evolution also creates opportunities for internet scammers to take advantage of unsuspecting...
SPECIAL REPORT: Enugu govt watches as waste takes over state, threatens public health, environment
In this report, Arinze Chijioke looks at how delays in evacuation of waste in Enugu State encourages indiscriminate waste disposal, its health implications, and how...
SPECIAL REPORT: Illegal miners degrade Ekiti community, engage in child labour
The activities of illegal miners in a community in Ekiti State have caused degradation of the environment, as miners engage...
SPECIAL REPORT: Inside the illegal trading of forest woods in Cross River community
“With a N20,000 bribe, an external buyer can influence the youth in host communities , Cross River State, to cut...