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T-Mobile CEO peers into 2016

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As 2015 winds to a close, T-Mobile CEO John Legere has published his list of predictions for tech in 2016. Though most of it won’t surprise anyone (they’re pretty much what everyone else is saying: Drones and VR will be huge), he did address talk about the broader wireless markets and T-Mobile’s prospects of strengthening its grip of the U.S. wireless market.

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Legere also chatted about the potential for improving customer satisfaction in telecomms, an area that he says “Dumb and Dumber” (his pet names for TechCrunch’s corporate overlord Verizon, as well AT&T) have struggled with significantly.

He cited a study from the American Customer Satisfaction Index that says wireless providers rank 32nd out of 37 industries in terms of customer satisfaction.

2016 will probably be a pretty significant year for T-Mobile as the regulatory powers-that-be carry out the lowland spectrum auctions that will allow smaller field players like T-Mobile, Sprint and other carriers that aren’t Verizon and AT&T to secure their slice of the spectrum.

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