International
United Airlines CEO apologises after video of man dragged off plane goes viral
The CEO of United Airlines Oscar Munoz has apologised after a man was dragged off one of its planes and bloodied in the process with the entire event captured on video by passengers and posted on social media.
Munoz promised a thorough review of the airline’s practices and the apology is coming after a deluge of criticism of the carrier’s action on a flight on Sunday and its initial explanation of it.
“I continue to be disturbed by what happened on this flight and I deeply apologise to the customer forcibly removed and to all the customers aboard,” CEO Oscar Munoz said.
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“I want you to know that we take full responsibility and we will work to make it right,” he added.
The video images of the incident scene which has gone viral shows the 69-year-old passenger, identified as Dr David Dao, forcefully removed from the plane and bloodied in the process.
The passenger had refused to be “bumped” from the overbooked flight – an airline practice that has come under increased scrutiny since the incident.
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