Apple involved in another user privacy mess

Apple told developers Thursday that they need to either stop using third party code that records what people do within their apps, or at the very least warn users they are being recorded.

The statement followed a TechCrunch report that apps were using data-capturing code from a company called Glassbox.

This is the second time in as many weeks that Apple has been caught unawares as to how its platform was being misused.

Neither issue was Apple’s fault and, indeed, the company had policies in place designed to prevent such behavior. But the fact that Apple learned of both issues through the press shows the limits of its ability to keep users safe.

Read also: Instagram returns after global outage

In a statement, Apple points to their App Store review guidelines, which require apps to get explicit user consent and also to provide visual indication of any type of recording.

“We have notified the developers that are in violation of these strict privacy terms and guidelines, and will take immediate action if necessary,” the statement by Apple read.

On the other hand, Glassbox says it’s not interested in “spying on consumers” and that its software helps “improve online customer experiences” and protects users “from a compliance perspective.” Its recording software “helps companies better understand how consumers are using their services, and where and why they are struggling.”

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