Twitter tenders apology for failing to respond to user who reported packaged-bomb suspect

Twitter apologized for the way it responded to Rochelle Ritchie, a former congressional press secretary, when she first alerted it about an apparent threat made against her by mail bombing suspect Cesar Altieri Sayoc.

“The Tweet clearly violated our rules and should have been removed,” it said on Twitter, calling it a mistake. “We are deeply sorry for that error.”

Sayoc was arrested and charged in connection with mailing at least 13 suspected explosive devices to prominent Democrats and CNN, U.S. officials said Friday.

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A Twitter account by the name of Cesar Altieri with the handle @hardrock2016 posted threats, criticized Democratic leaders and distributed pro-Trump messages.

Twitter added in separate tweets that that is investigating what happened and will continue to work on how to handle concerns raised by users. It said Twitter “wants to be a place where people feel safe, and we know we have lot of work to do.”

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