Users sue Apple for blocking upgrade programme

Luxury phone makers, Apple have been sued, this time for blocking members of its iPhone Upgrade Program from pre-ordering the new iPhone 7.

The suit accuses Apple of misleading members of the iPhone Upgrade Program, which tend to be the biggest Apple fans.

A portion of the Apple Upgrade Program does say that Apple “reserves the right to refuse or limit the quantity of any device for any reason,” according to a report from ZDNet.

Apple is exercising that right in pre-orders of the iPhone 7, allowing non-members of the program to upgrade right away, while not allowing members to upgrade through the program.

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Of course, this doesn’t mean that Upgrade Program customers won’t be able to upgrade at all.

The complaint notes that one Emil Frank was unable to upgrade from the 64GB iPhone 6s to the black or jet black iPhone 7 in either 128GB or 256GB, and that he won’t be eligible to do so until November.

“While scores of customers signed up for the program and were ready to take advantage of the every-year upgrade with the release of the new iPhone 7 and 7 Plus on September 9, 2016, Apple had a different plan in mind,” notes the complaint. “It allowed non-iPhone Upgrade Program customers to snap up the limited inventory of the new devices while telling countless iPhone Upgrade Program customers to ‘check back later.’”

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