Tough times lay ahead for Google and Huawei after a federal class action complaint was filed against both companies accusing them of fraud, breaching warranty and improperly handling customer complaints after a number of Nexus 6P smartphones unexpectedly shut down and became trapped in “boot loop” cycles.
The suit was filed in the United States District Court for the Eastern District of Texas, and it claims Google and Huawei have never publicly admitted there were issues with the Nexus 6P, even while they continued to sell the phone.
“When bootlooping occurs, the phone is essentially a very expensive paperweight,” the suit reads. “After the Defect occurs, the Phone no longer operates whatsoever. It cannot be used to make calls, send text messages, access the internet, or use any other function available on the Phone. Consumers lose all access to any data or information stored on the Phone, including any photographs or other intellectual property”.
The Nexus 6P hit the market in late 2015. It’s a $500 smartphone with a 5.7 inch screen that was, overall, a welcome improvement over the previous year’s Nexus 6. As long as it didn’t suddenly shut off with full battery, that is.
The plaintiffs in the lawsuit want to force Google and Huawei to issue a recall or repair program, and provide monetary compensation to those affected.
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