Apple confirms serious problem with iPhone X

Luxury phone maker iPhone has revealed that its Face ID (a 3D-sensing face recognition system) isn’t perfect for the phone and has instructions for its stores and authorized service providers to repair or replace faulty devices.

The TrueDepth camera system housed inside the notch is what makes Face ID possible on the iPhone X.

Read also: Anger as YouTube yanks off videos with adverts

The first step involves trying to repair the device by fixing the rear camera. MacRumors obtained a copy of the instructions:

In order to provide the best customer experience, if a customer reports that their iPhone X is having Face ID issues, you may be able to resolve the issue with a rear camera repair. Run AST 2 on the customer’s device to check the camera. If the diagnostics find issue with the camera, perform the repair to see if the issue is resolved. If the issue is not resolved, perform a whole unit replacement instead of a same-unit display repair.

It’s unclear what the link between rear and front camera is, but it sure looks like an issue with the dual-lens camera on the back might hinder Face ID functionality. If the repair doesn’t work, then a full-device replacement is advised.

 

RipplesNigeria… without borders, without fears

Click here to join the Ripples Nigeria WhatsApp group for latest updates.

Join the conversation

Opinions

Support Ripples Nigeria, hold up solutions journalism

Balanced, fearless journalism driven by data comes at huge financial costs.

As a media platform, we hold leadership accountable and will not trade the right to press freedom and free speech for a piece of cake.

If you like what we do, and are ready to uphold solutions journalism, kindly donate to the Ripples Nigeria cause.

Your support would help to ensure that citizens and institutions continue to have free access to credible and reliable information for societal development.

Donate Now