Apple refuses to reimburse woman who suffered burns from Beats headphones

Apple is refusing to reimburse a woman (over damaged property) who suffered face, hands, and hair burns when her Beats by Dre branded headphones exploded while she was traveling on a flight from Beijing, China to Melbourne, Australia.

The luxury phone and gadget making company in a statement claimed that the explosion was due to the use of a third-party battery.

Read also: Qualcomm sues Apple’s contract manufacturers for withholding royalties

“Our investigation indicated the issue was caused by a third-party battery.” However the woman is arguing against Apple’s statement, saying that there was no indication as to what kind of battery she should use,” the statement by Apple revealed.

Her statement reads, “The headphones don’t work without batteries, yet nowhere on the headphones – or their packaging – did it specify which brand of batteries should be used.” According to her, she bought the headphones at a duty-free in 2014 and the AAA batteries used to power them back in Australia.

She has also since expressed her extreme disappointment with Apple’s decision. That being said, The Verge points to how Apple does not make Beats headphones that use AAA batteries at the moment, meaning that the pair she was using was probably an older model.

 

 

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